Frequently Asked Questions
Answers on ordering, shipping, sizing, and returns. Can't find what you need? Email dreamsvogue@outlook.com and we'll get back to you.
Ordering
Do I need an account to order?
No — you can check out as a guest. Creating an account just lets you track past orders and save your info for next time.
Can I change or cancel my order after I've placed it?
Because items are made to order, we can only change or cancel within 1–2 hours of purchase, before production starts. Contact us as soon as possible at dreamsvogue@outlook.com and we'll do our best to help.
I entered the wrong shipping address — what now?
Email us at dreamsvogue@outlook.com right away with your order number. If production hasn't started, we can update it; once an order has shipped, we're unable to redirect it.
Shipping & Delivery
How long does it take to receive my order?
Most orders are printed and shipped within 2–5 business days, then delivered within 5–10 business days depending on your location. You'll get a tracking link by email once it ships.
Do you ship outside Canada?
Yes — shipping to the USA and Europe typically takes 10–15 business days, and customs fees may apply depending on your country.
How much does shipping cost?
Shipping is free on every order.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also check status from your account under Order History.
Sizing & Products
What sizes do you carry?
Most of our apparel runs S–2XL, with select styles available up to 3XL/5XL. Check the size chart on each product page before ordering, since fit can vary by style.
How do I know what size to order?
Each product page includes a size chart with garment measurements. We recommend measuring a shirt you already own and comparing it to the chart rather than relying on your usual size alone.
What material are your shirts made of?
Most designs are printed on Bella+Canvas 3001 — combed, ring-spun cotton, with cotton/poly blends used for heathered colors.
Custom Designs & File Uploads
What file formats do you accept for custom designs?
PNG with a transparent background works best. We also accept JPG, SVG, AI, and PSD files. If your file isn't print-ready, let us know at dreamsvogue@outlook.com and we'll do our best to help.
Can I upload a trademarked or copyrighted logo or design?
You're responsible for any design you upload. Please only submit artwork you own or have permission to use — we can't verify ownership on our end, and we reserve the right to decline a print request.
Can I see a proof before my order is printed?
[Confirm: do you send proofs before printing, or does production start automatically after checkout?]
Returns & Exchanges
What's your return policy?
Because each item is printed to order specifically for you, we don't accept returns or exchanges for size or change of mind. If your item arrives damaged, defective, or misprinted, contact us within 2 days of delivery at dreamsvogue@outlook.com with a photo, and we'll send a replacement or refund at no cost to you. See our Refund Policy for full details.
My order arrived damaged or wrong — what do I do?
Email dreamsvogue@outlook.com with your order number and a photo of the issue within 2 days of delivery. We'll get a replacement made and shipped out right away.
Payment
What payment methods do you accept?
Visa, Mastercard, Amex, Shop Pay, and PayPal.
Is my payment information secure?
Yes — all payments are processed through Shopify's secure checkout, and we never store your full card details.
Other
How can I contact you?
Email us at dreamsvogue@outlook.com and we'll get back to you within 24–48 hours.
Do you offer custom or bulk orders?
Yes — email dreamsvogue@outlook.com with your design idea and quantity for a quote.