Refund policy

Last updated: October 14, 2026

This policy explains when Dreams Vogue offers a return, replacement or refund. Most of our apparel is printed to order just for you, while our winter jackets and accessories ship ready-made from partner warehouses, so the rules are a little different for each.

Made-to-order apparel (t-shirts, hoodies and other printed items)

Damaged, defective or misprinted items

If your order arrives damaged, defective or misprinted, email info@dreamsvogue.com within 2 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund, whichever you prefer.

No returns for size or change of mind

Because each item is printed to order, we can't accept returns or exchanges for size, change of mind or ordering the wrong item. Please check the size chart on each product page before you order.

Winter jackets and accessories

Contact us within 14 days of delivery to request a return. Items must be unworn, unwashed, undamaged and in original condition with tags attached. Email info@dreamsvogue.com with your order number and we'll send you return instructions. Please don't send items back without contacting us first, as returns go to a different address than the one they shipped from.

Approved returns must be shipped back within 14 days of receiving instructions. Return shipping is paid by the customer unless the item arrived damaged, defective or wrong. If your item arrives damaged, defective or wrong, contact us within 3 days of delivery with photos so we can make it right. Need a different size? Contact us and we'll help you exchange it if it's in stock.

See Jacket Shipping & Returns for more details.

Lost packages

If the carrier confirms that your package was lost in transit, we'll reship your order or give you a full refund. If tracking shows your package as delivered but you haven't received it, contact us and we'll help you look into it with the carrier.

Order cancellations

Made-to-order items can be cancelled or changed within 1–2 hours of purchase, before production begins. Once production has started, we can't cancel or change the order. For jackets and accessories, contact us right away and we'll do our best to cancel before your order ships.

Refund processing

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider. Refunds for returned jackets and accessories are issued once the return has been received and inspected.

Contact us

Email info@dreamsvogue.com. We reply within 24–48 hours.

Boutique Dreams Vogue (Dreams Vogue)
2727 Saint-Patrick St. #109
Montreal, QC H3K 0A8, Canada
NEQ: 2282633264

Please note: this is our business mailing address, not a returns address. Contact us before sending anything back.